Shipping policy
Delivery Policy
MONDIAL RELAY DELIVERY
If you choose MONDIAL RELAY delivery: Once youâve completed your payment, donât worryâa page will open allowing you to select a pickup point near your location. This is completely normal.
(If you donât select a pickup point during this step, we will choose the nearest Mondial Relay pickup point for you.)
FREE SHIPPING
Free shipping is available for the following countries (France, Spain, Italy, Belgium, Netherlands, Portugal) for orders over âŹ70 via Mondial Relay to a pickup point.
RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we canât offer you a refund or exchange. (However, feel free to contact us if you need assistance.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The shipping costs for returning your item are your responsibility. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you can vary.
If you are shipping an item valued over âŹ75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
NON-RETURNABLE ITEMS
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
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Gift cards
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Downloadable software products
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Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some situations, only partial refunds are granted (if applicable):
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error
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Any item returned more than 14 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit